Refund policy

 We want you to love your skin and your purchase. If you’re trying one of our products for the first time and it doesn’t work for you, you can request a return or exchange within 60 days of receiving your order — even if the product has been opened and used.

To ensure every customer has a fair and accurate experience, return requests may be submitted no sooner than 30 days after delivery.

Our formulas are crafted with real, nutrient-rich ingredients. They perform differently from conventional lotions and may require a short adjustment period for your skin to fully acclimate. A meaningful trial takes more than a single use. Most customers notice the real benefits after consistent application after just a few days.

This 30-day window creates space for that process. It helps you evaluate the product based on how your skin responds over time. If, after giving the product a fair trial, you still feel it isn’t the right fit, you may submit a return request and our team will gladly assist.

For all other returns, products must be in the same condition you received them and in their original packaging. Proof of purchase required.

To start a return, you can contact us at info@tautauskin.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Customer is responsible for return shipping. Items sent back to us without first requesting a return will not be accepted. Items must be returned to us within 15 days of receiving your return label to be eligible for a refund. 

You can always contact us for any return question at info@tautauskin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tautauskin.com.