Shipping policy
At Tau Tau Skin, we are committed to getting your order to you as quickly as possible while ensuring the integrity of our all-natural products. Due to the nature of our formulations, we take special care in our shipping process, especially during warmer months.
Shipping Speed & Processing Times
We strive to ship all orders as fast as possible! Most orders are processed and shipped within 1-2 business days, but during peak times or special circumstances, it may take up to 3-5 business days. When an order qualifies for free shipping, the order may be shipped via Ground Advantage regardless of the shipping method selected by the customer.
Shipping Methods & Seasonal Considerations
- Summer Shipping (Warm Weather Months): Because our products have a low melting point, we exclusively ship via USPS Priority Mail during the summer months to ensure faster delivery and minimize the risk of melting. During the summer months, orders placed Thursday-Sunday will be shipped the following Monday to avoid excess days in possession of the postal service.
- Winter Shipping (Cooler Months): During colder seasons, we may ship USPS Ground Advantage as an alternative shipping method.
Melt Risk Disclaimer
While we take precautions to protect your products from heat, we recommend retrieving your package as soon as it arrives to prevent exposure to high temperatures. If your product softens during transit, simply place it in a cool environment to allow it to solidify again—this does not affect its quality or effectiveness. Please contact us if you have any issues or concerns with the state of your product.